Page: FAQ
HOW TO CONTACT US
Before you contact us, please understand that we are a husband and wife CEO team handling all orders and customer service ourselves. Don't be mean, we love to help if we can.
We are not perfect and sometimes miss an email or text. Please just re-send if you have not heard from us. You are not a bother at all, we love our customers.
info@Wildflowersnails.com
For urgent address mistakes, please text (239)771-0152
**ALL SALES ARE FINAL**
SHOPPING
When will an item be back in stock?
If you see an item that you would like to buy and it is out of stock, BEFORE PLACING YOUR ORDER, please contact us at info@wildflowersnails.com. There is a chance we can restock our store, so you can buy the product after all! Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
Wow! How do I learn to use these products?
Please join our technique and support FACEBOOK GROUP where tons of our Master Artists love to help trouble-shoot and take you under their wings!
Be on the lookout for our in-person classes as well as online courses.
We will also be happy to answer questions about products at info@wildflowersnails.com before you order. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
What forms of payment do you accept?
Wildflowers accepts payment via Shopify. Most major credit cards are accepted.
Why was my payment declined, I have the funds?
The most common reason your credit card company declines a transaction is because the billing address you provided in your order does not match the billing address on file with your credit card. Wildflowers does not keep credit card information, and does not hold customer funds when transactions are declined.
Can I make payments towards my order?
Wildflowers is not able to accept partial payments for orders. We do accept ShopPay as a form of payment which breaks down the purchase into smaller payments.
Don’t forget we sell gift cards that are great for your holiday or birthday wish lists, and you can even use our gift cards as a savings tool when planning to make a larger purchase.
Can I shop at your brick and mortar location?
Wildflowers does not have a storefront retail store that can accept walk-in customers at this time, we do however have local “pop-up” shops from time to time – to find out more be sure to subscribe to our newsletter by clicking the link on the bottom of our home screen. We attend many tradeshows and teach classes across the country where we bring our products to sell. If you are attending an event and wish to know if Wildflowers products will be available for sale at that time, please contact info@wildflowersnails.com
Can I get a discount?
Wildflowers offers product credit, promotions and sale prices, but does not offer discounts. Wildflowers products are competitively priced for the nail professional to utilize the product in their salon for an additional cost to their clients.
Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
I just missed a sale, can I still get the same pricing?
Wildflowers strategically schedules it sale timing and pricing. Unfortunately, if you cannot make your purchase in the allotted time frame, we cannot change our pricing.
Do you offer free shipping?
Yes, free shipping is an option for any order totaling $199 or more shipped within the United States. Don’t forget shipping to a business address may at times lead to faster shipping times!
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MY ORDER
I forgot to include something in my order, what should I do?
The best thing to do is place a second order for the item(s) you forgot, and immediately text (239)771-0152. Yes, you are responsible for the shipping charges for this second order. But if Wildflowers can combine your orders before shipping, we will! If you receive your shipment in the mail and find more than one complete order in the box, contact info@wildflowersnails.com. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
Why do I have to pay for shipping again?
Wildflowers processes all orders individually and cannot guarantee that your orders will be combined. In the case that one order leaves our facility before the other is processed, the shipping services we utilize will charge us twice.
I received my item and don’t know how to use it; can I return it for a refund?
All sales are final. When making your purchase you agreed to the Terms & Conditions which state all sales are final. Wildflowers sells cosmetic products, and once a product leaves our facility it cannot be returned, the sale is final.
Don’t fret! Contact us at info@wildflowersnails.com and we would be happy to send you a tutorial or troubleshoot why something is not working like it did in one of our tutorials. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
We also provide hands on classes across the country each year. Find out where Wildflowers will be by visiting our website www.wildflowers.academy
Can I return an item I received after realizing I already have one in my Wildflowers collection? I didn’t open it.
All sales are final. When making your purchase you agreed to the Terms & Conditions which state all sales are final. Wildflowers sells cosmetic products, and once a product leaves our facility it cannot be returned, the sale is final.
I know a friend who would love to get a Wildflowers gift, I bet you do too!
Why does the glitter or pigment product I ordered not weigh 10g?
According to the FDA, cosmetic products in the United States must be sold by volume, and not weight. That means, a 10g jar may actually hold 6 grams when you pour it out and weigh it, or it may actually hold 20 grams. It all depends on the weight of the product. This can also explain why the price of similar items can vary.
My order is missing an item, what do I do?
Notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip, a picture of the outside of the box, and a picture of the contents you received. This is to determine if shipping damage may have caused the item to become missing. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
Requests made outside of 20 days from the date of purchase may be denied.
What do I do if I receive the wrong item(s)?
Notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip, and a picture of the contents you received. Wildflowers will send you a prepaid shipping label via email to return the incorrect items, and refund or replace the correct items at no cost to you. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
Requests made outside of 20 days from the date of purchase may be denied.
I believe my item is defective, what do I do?
If you are unsure how to use our products, we are here to help. Please contact info@wildflowersnails.com and we will happily send you tutorials or troubleshoot why the product is not working the same way it does in the tutorial. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
All other concerns, please notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away. Wildflowers will need to examine the product for defects before providing a replacement product or product credit. Shipping charges will only be paid by Wildflowers if the product is determined by Wildflowers to be defective.
Requests made outside of 20 days from the date of purchase may be denied.
I received a delivery confirmation and my package is not here, what’s going on?
We have experienced with more than a few customers that certain shipping service providers will mark a delivery complete, but not leave the package. Most often this occurs on weekends or outside of business hours. We kindly ask our customers to wait 24 hours for their next mail delivery, or until Monday if it’s the weekend, and most of the time the package is delivered.
What do I do when I have waited, and I believe my package was misdelivered or stolen?
After 3 days and not more than 30 days of your package delivery estimate, notify info@wildflowersnails.com about your missing order, and be sure to provide your order number. We will be happy to provide you with the order information and explain the process of making a claim with the shipping service. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
The United States Postal Service requires you wait 15 days after the ship date to file an official claim for domestic shipping and 40 days for international shipping. It is up to you if you want to wait for the claim to be complete before placing another order.
Claims made outside of the shipping services time frames may be denied by the shipping service.
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SHIPPING
How much does shipping cost?
All shipping rates will be calculated upon checkout. Before you place your order, if you continue to have questions, contact us at info@wildflowersnails.com. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
We are not the shipping provider and we cannot refund or guarantee shipping.
What shipping service do you utilize?
For orders in the United States, Wildflowers outsources shipping to the United State Postal Service, and UPS. Your order can be tracked using the link provided in an email sent to the email address you provide.
For orders outside of the United States, Wildflowers outsources shipping to the United State Postal Service, or a shipping distribution service.
Ahh! Did someone send me a glitter bomb? What do I do if my shipment arrives damaged?
Immediately take photos of the box, both outside and inside content. You will need to keep the box, its content and the invoice/packing slip as evidence. Contact info@wildflowersnails.com and send us the pictures and we will make a claim with the shipping service provider. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.
How long does it take to get my order?
Wildflowers orders usually process within 24-48 business hours. Orders are processed during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Orders placed outside of business hours, on the weekend, or on a holiday will not begin processing until normal business hours resume.
Wildflowers can not guarantee delivery times. Shipping times vary based on your shipping selection and location. Priority shipping should take up to 5 days. The economy shipping can take up to two weeks after we ship it to arrive at your destination based on how far away you are located from SW Florida.
International shipping can take up to 40 days.
Wildflowers utilizes shipping service provides and cannot refund or guarantee shipping delivery times.
I placed my overnight order at 9am on Friday, why didn’t my item arrive on Monday?
Wildflowers orders usually process between 24-48 business hours. Orders are processed during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Orders placed outside of Wildflowers business hours, on the weekend, or on a holiday will not begin processing until normal Wildflowers business hours resume.
If you place an order using OVERNIGHT shipping and overnight service is not available where you live, we will ship your order using the next available express service. Wildflowers cannot provide shipping refunds or guarantees.
Can I pickup my order at Wildflowers?
Pickup requests must be scheduled with Wildflowers during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Contact us at info@wildflowersnails.com to schedule a pickup time. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away. Shipping fees cannot be refunded, and a product credit will be provided after pickup is complete.
If you fail to pick up your order at the scheduled time, your order will be shipped.
I received a notice of customs due, why do I have to pay more?
When making your purchase you agreed to the Terms & Conditions which state the buyer is responsible for any customs or duty taxes that their country may charge to receive a package. If you refuse to pay, and your product is returned, you forfeit your product and you will not receive a product credit or refund.
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MSDS
ART PASTE / LACE PASTE (CLICK HERE)
BASE GEL - OLD SCHOOL (CLICK HERE)
BASE GEL HEMA-FREE (CLICK HERE)
BUILD IN A BOTTLE (CLICK HERE)
BUILD IN A BOTTLE HEMA-FREE (CLICK HERE)
CHROME and PIGMENT POWDERS (CLICK HERE)
ART PAINTS AND BUTTER PAINTS (CLICK HERE)
GEL POLISH AND TOPCOATS (CLICK HERE)